Senior IT Core Services & Platform Engineer

Role: Senior IT Core Services & Platform Engineer
Location: London/Remote
Salary: Up to £85,000 + Additional compensation
Contract: 12 month FTC

• The Senior Core Services and Platforms engineer is expected to have an excellent working knowledge of all aspects of the Technology Infrastructure, supported by the wider team.
• In addition, in order to effectively support the services running on the firm’s technology infrastructure, a good general knowledge of all applications and services provided to the firm is required.
• The Senior Core Services and Platforms Engineer is expected to act as a team lead, coach and mentor to other team members. Deputising for the Senior Manager, they will assist in handling operational issues, orchestrating project, operational assignments, and liaising with other IT and wider business teams as needed.
• Proactively identify and resolve infrastructure issues before they impact the user/customer.
• Provide input into the overall management of the Core Services and Platforms team, including resourcing, budgeting, technology roadmaps, tasks and the oversight of all Core Services and Platforms initiatives.
• Represent the team in the broader I.T. organisation, including in project, supplier and management meetings, reporting progress on issue resolution and major project work.
• Create and maintain standards, procedures and policies to enhance new and existing services whilst ensuring Change Control and Service Management principles are followed.
• Oversee and manage system changes, deployment of applications, monitoring of service health and troubleshooting problems whilst ensuring a good service is maintained.
• Ensure effective Capacity Planning, Reporting and Monitoring processes are in place to cover services within the remit of the Core Services and Platforms team as defined in the Terms of Reference.
• To create detailed documentation of all systems and procedures that are relevant to the service including RCA’s, KBA’s and QRG’s to enhance the support of the services provided by the team.

Technical Skills

• The global support of Azure hosted services listed below and their integration with all products and applications across the estate:
  • Conditional Access Policies
  • Role/Group Management
  • Entra Connect
  • Microsoft Authenticator
  • On-Prem Active Directory
  • Group Policy/Intune Policies
  • Windows Defender for Identity
• Working with InfoSec to ensure compliance across the company’s server estate.
• Citrix – XEN App published Desktop & Published application creation and management, Citrix Design and Implementation, NetScaler’s and Storefront servers (desirable).
• Be a trusted advisor for the IT Core Services and Platforms team making suggestions and recommendations to resolve issues and improve services.