IT Service Delivery

Role: IT Delivery Manager

Location: London – 5 days on site – 1/2 days wfh after up skilling

Rate: £450-515 Per Day (Inside IR35)

Contract: 12 Months Initial Contract (Likely extension to 18)

Start: 4th Nov or Sooner

Our client are seeking an experienced IT Delivery Manager to join their team. This role is critical in acting as a backfill to cover a project covering UK entities. You’ll be acting as the primary liaison between business stakeholders and representing IT to the business.

Your Responsibilities:

• Act as the primary liaison between business stakeholders and IT Service Delivery, representing IT to the business and advocating for business/end-user needs within IT Service Delivery.
• Manage business expectations and report on service performance, ensuring alignment with agreed SLA’s, OLA’s, and XLA’s.
• Lead initiatives supporting the IT Service Delivery roadmap and global standardization goals.
• Collaborate with IT teams, business stakeholders, and end-users to identify areas for service improvement.
• Serve as a change advocate, supporting organizational change management and user adoption efforts.
• Act as the main point of contact for business escalations.

Key Qualifications:

• ITIL certification
• Project management experience (preferred).
• Proven background in IT Service Management with a strong focus on service delivery.
• Passionate about enhancing service quality and delivering an exceptional end-user experience.
• Strong leadership and people management skills.
• Excellent relationship management and communication abilities (written and verbal), with experience engaging at all levels, from front-line users to executives.
• Experience collaborating with third parties and managing outsourced service providers.
• Strong understanding of how business and IT changes impact operations.
• Flexible, with a willingness to work outside of regular business hours to support global teams.

If this is a role you are interested in, please apply below 👇