1st Line Support Engineer

La Fosse are currently partnered with a customer who are looking to recruit a 1st Line Support Engineer into their team, on an initial 3 month contract.

This role will be based out of their London office, 4-5 days a week onsite, paying £150 per day and inside IR35.

The Helpdesk supports colleagues across 27 offices by providing technical support based out of our London office. The IT Helpdesk provides essential technical support, assisting users with both hardware and software issues. Their role involves some administration duties, diagnosing problems, offering solutions, and guiding users through any troubleshooting steps. They ensure prompt issue resolution, maintain clear communication with business stakeholders, and contribute to a positive technology experience by assisting our colleagues with their issues.

Key Responsibilities and Skills:

• Initial triaging support for requests submitted via email to our ticketing platform
• Answering colleagues’ queries by providing technical support on our telephony system
• Supporting and troubleshooting OS and application incidents on both Windows and Mac devices
• Service request support to application and hardware requests
• O365 application support including full Microsoft Office suite
• Basic knowledge of networking
• Experience of supporting Apple end-user devices such as iPhones and iPads with corporate MDM’s